Refund Policy for Bolt Digital Inc

At Bolt Digital Inc, we are committed to delivering high-quality advertising services to our valued clients. We understand that, in some cases, circumstances may necessitate the need for refunds. Please read our refund policy carefully to understand the terms and conditions governing refunds for our advertising services.

1. Refund Eligibility

Our refund policy is applicable under the following circumstances:

  • Service Not Rendered: If for any reason we are unable to provide the advertising service you purchased, you may be eligible for a full refund.

  • Unsatisfactory Service: In the event that you are dissatisfied with our service and have reasonable grounds to support your claim, you may be eligible for a partial refund.

2. Refund Request Process

To request a refund, please follow these steps:

  • Contact us: Reach out to our customer support team by emailing us at, providing your name, contact information, and a detailed explanation of why you are seeking a refund.

  • Supporting Documentation: Please provide any relevant documentation or evidence to support your refund request, such as campaign performance reports, communication records, or any other pertinent information.

3. Refund Review

Our team will carefully review your refund request and the supporting documentation. We will assess whether your request aligns with our refund eligibility criteria.

4. Refund Approval

If your refund request is approved, we will promptly process your refund within 3-5  business days. The method of refund (credit back to your payment card, bank transfer, or other mutually agreed upon means) will be determined in consultation with you.

5. Refund Denial

If your refund request is not approved, we will provide you with a detailed explanation for the denial. You will have the opportunity to discuss the decision with our customer support team.

6. No-Show or Missed Deliverables

If you have engaged us for specific advertising campaigns with deliverables within set timeframes and you fail to provide necessary assets, feedback, or approvals that result in a delay or non-delivery of the service, you may not be eligible for a refund. We encourage open communication to prevent such situations.

7. Cancelation Policy

We understand that unforeseen circumstances may require you to cancel your service with us. Depending on the stage of service completion and any expenses incurred up to that point, a partial refund may be considered.

8. Changes to Refund Policy

Botlt Digital Inc. reserves the right to modify or amend this refund policy at our discretion. Any changes will be communicated to our clients through our official website and direct communication channels.

Please contact us at for any questions, or clarifications, or to initiate a refund request. We value your business and are dedicated to providing excellent advertising services to meet your needs.